Location: Noida
Experience: 6–12 Years
About the Role
We are looking for a high-impact Presales Manager – ServiceNow to partner with Sales, OEM teams, and internal delivery units to drive compelling solution pitches, value-driven proposals, and best-in-class customer engagements. This role plays a critical bridge between business needs and technical solutioning, ensuring win probability and long-term customer success.
Key Responsibilities
1. Sales & Presales Enablement
- Assist sales teams in qualifying customer requirements and performing pre-demo needs analysis.
- Assess customer's strategic objectives, current IT landscape, and business challenges.
- Gather and analyze inputs to create accurate proposals including scope, pricing, assumptions, and service components.
- Prepare and own responses for RFP, RFI, RFQ, and solution proposals aligned with customer expectations.
- Plan and contribute to sales strategies based on market trends and competitive behavior.
2. OEM & Stakeholder Collaboration
- Work closely with ServiceNow OEM sales and solution teams for joint presales engagements, solution positioning, and business case creation.
- Coordinate with internal stakeholders across delivery, architecture, finance, and leadership for proposal execution.
3. Solutioning & Demonstration
- Understand the customer's existing ecosystem and digital maturity to identify ServiceNow fitment and transformation opportunities.
- Design functional and technical solutions, estimation models, and effort calculations.
- Prepare Project Management Plans (PMP) including:
- Resource Loading
- Location Split
- Timelines & Schedules
- Costing Plans
- Lead solution demos, POCs, and client presentations (remote/onsite), showcasing:
- Organization's differentiators
- Business value
- Digital transformation roadmap
4. Market Intelligence & Competitive Analysis
- Stay updated with:
- Technology trends
- Product innovation
- Competitor offerings
- Perform SWOT analysis periodically to strengthen market positioning.
- Leverage internal innovations and success stories to enhance sales pitches.
5. Presentation & Content Excellence
- Create high-impact PowerPoint presentations with strong visual storytelling.
- Curate and develop sales and solution content aligned with brand and customer expectations.
- Convert complex technical concepts into business-friendly narratives.
Required Skills & Competencies
- Deep understanding of ServiceNow products and digital workflows
- Strong expertise in:
- Presales solutioning
- Business case creation
- Sales strategy planning
- Excellent stakeholder management and communication skills
- High proficiency in PowerPoint, solution documentation, and proposal writing
- Strong analytical mindset with ability to connect business value to technology
- Ability to work independently as an individual contributor and strategic presales leader
Preferred Qualifications
- Hands-on experience in ServiceNow Presales / Consulting / Solution Architecture
- Experience working with OEM alliance teams
- Exposure to ITSM, ITOM, HRSD, CSM, SecOps, or GRC modules
- MBA or equivalent business qualification is an added advantage
Why Join Us
- Work on high-impact enterprise digital transformation deals
- Direct collaboration with global OEM teams
- Growth into a strategic leadership role
- Exposure to cutting-edge workflow automation and AI-driven solutions
