Roles and Responsibilites :
- As an ITOM/ITAM Technical Architect focusing on ITOM/ITAM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM/ITAM applications
- The ITOM/ITAM Technical Architect is comfortable in scripting and coding ITOM/ITAM solutions, namely Event, Discovery, Service Mapping and Orchestration
- Knowledgeable and familiar in the ServiceNow ITOM/ITAM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM/ITAM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
- The ITOM/ITAM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM/ITAM
- Code and Test Scripts and Configuration for ServiceNow Discovery
- Installs and configures ServiceNow MID Servers in customer environments
- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
- Deliver technical workshops on ITOM/ITAM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
- Construct manual business service maps with relationships and dependencies
- Ability to write Orchestration workflows
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system
- Hands on experience with ITSM modules would be an advantage
Skills:
- 8-10 Years of professional technical experience
- 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for SeviceNow Tool Implementation
- 4-5 years of hands-on implementation experience with ServiceNow ITOM/ITAM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management
- Thorough understanding and exposure on CMDB, Discovery and Event management processes
- Good exposure on Performance Analytics, Reporting and Dashboards development and implementation
- Good knowledge and experience working with ServiceNow Custom Applications
- Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus
- Hands-on exposure on ServiceNow integration with at least 3-4 3rd party tools, including at least 1 of the ITOM/ITAM tools like Nagios, AppDynamics, SCOM, etc.
- Good exposure on all phases of ServiceNow modules implementation lifecycle.
- Experience working on Agile Methodology for project execution is preferable.
- College Degree in Information Systems or Engineering or Equivalent technical training/Experience .
- ServiceNow Discovery Accreditation and/or Certification desired
- ServiceNow Business Service Mapping Certification desired
- ITIL V3 Training and Certification
- Excellent communication skills
