Job Description :
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
The Thailand Services Manager role at Thermo Fisher Scientific offers an outstanding opportunity to drive the success of our service operations in Thailand. You will lead a dedicated team to deliver outstanding after-sales support, instrument installation, validation, and maintenance services, ensuring that our customers receive world-class service!
Key Responsibilities:
- Develop and implement strategies to elevate Thermo Fisher Scientific's support services in Thailand to world-class standards.
- Establish coordinated support systems to provide flawless customer service with efficient efficiency.
- Manage the Service process for handling blocking issues to identify and resolve field problems quickly.
- Drive customer allegiance by ensuring high standards of execution and delivery capabilities.
- Collaborate with account managers and sales teams to understand client needs and implement enterprise services solutions.
- Maintain a detailed understanding of the services portfolio to customize coordinated solutions for customers.
- Align with collaborators to drive a spare part support strategy.
- Drive commercial expansion initiatives to meet equipment and service goals.
- Build our external service brand across the Thailand market.
- Advocate for talent development and maintain training programs for technical support staff.
- Prioritize employee experience to ensure team success and talent retention.
- Establish close working relationships with manufacturing sites and quality organizations to share guidelines.
- Guarantee the timely and profitable delivery of all product services to customers in Thailand.
- Integrate current service organizations into a unified service organization to improve operations and customer happiness.
- Generate service metrics and track performance to meet global service requirements.
- Drive the development of skills and product certification for all Field Service Engineers (FSE) and support staff.
- Improve efficiency through Practical Process Improvement (PPI) initiatives.
- Manage dealer and distributor relationships to improve customer happiness.
- Coordinate service parts and inventory to meet delivery requirements.
Minimum Requirements/Qualifications:
- Tertiary Management qualification or equivalent.
- Exposure to enterprise and quality management systems.
- Strong analytical, problem-solving, and economic evaluation skills.
- Effective interpersonal and communication skills.
- Proven ability to prioritize multiple demands and deliver results.
- Ability to influence and build alignment within multi-discipline teams.
- Focus on customer allegiance and experience.
- Collaborative, team-oriented attitude.
- Detailed industry knowledge and service support optimization expertise.
- Willingness to travel to regional offices, customers.
