Company Description Subway India began its journey in 2000 with its first store in Saket, New Delhi, and has grown into a leading quick-service restaurant brand offering fresh, customizable food options. Following the 2022 acquisition of master franchise rights by Everstone Group under Ever Sub India Private Limited, the brand entered a new phase of expansion focused on quality, innovation, and customer satisfaction. Subway India now operates 827 stores across the country, through a mix of company-owned and franchise locations that ensure consistency while supporting local entrepreneurship. Its commitment to craveable, fresh products tailored to diverse Indian tastes has made it a preferred choice for many guests. A dedicated team of over 4,500 sandwich artists across India helps deliver delightful experiences, reinforcing Subway's trusted and beloved status.
Role Description The Shift Manager role at Subway India in Mumbai is a full-time, on-site position responsible for overseeing daily restaurant operations during assigned shifts. This includes supervising team members, managing food preparation and service standards, monitoring inventory levels, and ensuring adherence to hygiene and safety guidelines. The Shift Manager coordinates staff scheduling, supports onboarding and training, and helps maintain a positive, customer-focused work environment. The role also involves handling guest feedback, resolving operational issues in real time, and supporting basic cash and sales reconciliation at the end of each shift. The Shift Manager works closely with the Store Manager to meet sales targets, uphold brand standards, and promote operational efficiency.
Qualifications
- Candidates should possess strong team leadership and people management skills, with the ability to coach and motivate staff during busy shifts.
- Candidates should possess customer service and communication skills to handle guest interactions, manage feedback, and maintain a welcoming environment.
- Candidates should possess basic operations and organizational skills, including shift planning, time management, and adherence to standard operating procedures.
- Candidates should possess attention to detail and quality control skills to ensure food safety, hygiene standards, and consistent product quality.
- Candidates should possess numerical and problem-solving skills for cash handling, simple reporting, and resolving day-to-day operational challenges.
- Previous experience in food service, retail, or hospitality in a supervisory or senior team member role is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by store operations.
- Minimum educational qualification: completion of secondary education; a diploma or degree in hospitality or business is an advantage.
