Job Title
Site / Account Manager
Job Description Summary
Lead the day-to-day facilities management operation at a Tier III data centre in Bangkok, serving as the primary point of contact for the client. Accountable for service delivery, compliance, team performance, and stakeholder relationships across all FM disciplines — Hard Services, Soft Services, Security, and Management Reporting
Job Description
About the role:
- Act as the primary client-facing lead at site level, managing relationships, governance, and escalations while delivering regular performance reports and service reviews.
- Lead and develop the full on-site FM team (engineering, technical, security, soft services, NOC) to ensure 24/7/365 operations aligned with SLAs/KPIs, including rapid incident response.
- Own maintenance and systems oversight, including PPM delivery (≥98% completion), asset and CMMS management, and BMS/EPMS reporting.
- Establish and govern operational standards (SOPs, MOPs, EOPs), change management, and mobilisation activities including commissioning and team onboarding.
- Manage vendors, subcontractors, and cost transparency while ensuring compliance with industry standards (Uptime Tier III, ISO certifications, regulatory requirements).
- Champion HSE excellence and operational readiness, including emergency response, while supporting capacity growth and site expansion plans.
About You
- Minimum 10 years critical environment FM experience (data centre, hospital, or mission-critical industrial).
- At least 5 years in a site lead or account management role at a Tier III+ data centre.
- Recognised FM credential: IFMA CFM, BIFM, or equivalent.
- Strong understanding of M&E systems, BMS/EPMS, and CMMS platforms.
- English business proficiency essential; Thai language skills advantageous.
- Experience managing 24/7 shift teams in a critical infrastructure environment.
- Familiarity with Uptime Institute Tier III operating standards and ISO/IEC 27001 / ISO/IEC 20000.
INCO: Cushman & Wakefield'
