UNIQLO (Thailand) Co., Ltd. is seeking a capable Site Operations Manager with experience in brand.com platform management to play an integral part of our fast moving Digital Marketing team in Thailand. The candidate will be responsible for overseeing website/App development plans, ensuring correct settings, product catalog and platform management. The successful candidate must also show a strong understanding in website, App and e-Commerce infrastructure and framework.
Responsibilities:
- Be responsible for Uniqlo's Website and App operations and customer's journey optimization.
- Monitor the platform's performance and functionality using various tools, such as GA, Hotjar and backend tools.
- Manage product catalog by ensuring correct sales date, name, product description and tagging.
- Update and maintain product taxonomy according to seasons and business needs.
- Analyze search keywords and optimize the keywords synonyms for the best experience for users.
- Perform various website settings according to events. E.g. coupon creation, store information updates.
- Work with Customer Center and IT to solve customers problems related to payment and platforms by conducting transaction investigation.
- Be the point of contact for any issues that occur with the website, App and all O2O platforms.
- Ensure smooth operations for O2O functions by providing manuals and trainings to related parties.
- Oversee testing to ensure proper functionality and coordinate the effort to deploy special features or web pages and App.
- Work with global and local IT persons to request for new features and UI/UX improvement.
- Prepare business cases to support and set the priority for new development requests.
- Work with global and local teams on projects as assigned.
Qualifications:
- At least Bachelor's degree in Computer Engineering, Computer Science, IT, Business Administration, or any related field
- Good command of English (capable for IT communication) and Thai
- Proven minimum 5 years working experience in Digital Product Management or brand.com platform management.
- Strong analytical, strategic thinking and project management skills
- Excellent interpersonal skill, hands-on, result-driven, process oriented with logical thinking
- Ability to work together with global team, other departments and agencies
- Be enthusiastic, open-minded with willingness to learn new things
- Desire to work for a global customer centric, fast moving, and result-oriented company
- Ability to work quickly and efficiently and manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of a fast-paced e-commerce business
Working Hour:
- Monday to Friday from 08:00-17:00
Working Place:
- UNIQLO (Thailand) Co., Ltd. (Head Office) Mitrtown Office Tower, Rama 4 Road, Wangmai, Pathumwan, Bangkok 10330
Those candidates who are interest in this position, please submit resume (Word or PDF) via in Easy apply.
Please note that, only shortlisted candidates will be contacted for further steps.
