Site Reliability Engineering Senior Manager

Roles & Responsibilities

Qualifications

Requirements

Skills & Experience:

• Degree in IT, Computer Science or related field

• Minimum 10 years of root cause analysis (RCA) exposure & involvement leading discussions as a problem manager or incident commander

• In depth understanding of Public/Private/Hybrid cloud solutions

• Hands on experience with popular CI/CD tools like Jenkins, Nexus, SonarQube, Bitbucket etc.

• Good exposure to logging & monitoring tools like Splunk, Dynatrace, Prometheus, Grafana, ELF/ELK

• Good understanding of cloud native technologies like Containers, Kubernetes etc.

• Develop & enhance production monitoring & management capabilities leveraging existing platforms & tools

• In depth understanding of Incident & Problem Management functions & activities

• Good understanding of Identity and access management

• Software incident & problem management

• Work with stakeholders & command centre in trouble shooting, escalating & solutioning critical site incidents

• Proficiency in event management tools and platforms

• Familiarity with ITIL (Information Technology Infrastructure Library) practices related to Incident Management, Problem Management, Change Management and Event management

• Experience with AI/ML technologies and their application in incident analysis