SMB - Account Manager

Do you enjoy building strong client relationships

Are you passionate about helping small and medium businesses succeed with Microsoft solutions

Ready to join a global leader in IT services

At SoftwareOne, we empower organizations to unlock the full potential of technology. As an Account Manager for SMB clients, you'll play a key role in driving growth and delivering exceptional value through Microsoft solutions.

The Account Manager – SMB (Microsoft) is responsible for managing and growing relationships with small and medium business clients. You will ensure customer success by aligning Microsoft solutions to their business needs and driving adoption.

Key Responsibilities:

• Identify and develop new business opportunities within the SMB segment through proactive outreach and lead generation activities.
• Execute outbound prospecting efforts including cold calling, networking, and social selling to build a qualified sales pipeline.
• Analyze customer needs and pain points to position tailored solutions aligned with business objectives.
• Present and sell SoftwareOne offerings using a value‑based approach, clearly articulating business impact and ROI.
• Manage the end‑to‑end sales cycle—from initial engagement through negotiation, contract closure, and deal finalization.
• Collaborate with internal teams to develop customized proposals, maintain accurate CRM records, and ensure smooth client handover to account management.

• Experience in B2B sales, with a strong track record of success in IT, cloud, or software solution selling.
• Demonstrated expertise in managing complex sales cycles and closing high-value deals within the SMB or mid-market segment.
• Advanced knowledge of solution selling methodologies and value-based sales strategies.
• Proven ability to build and maintain relationships with senior stakeholders and decision-makers.
• Strong commercial acumen with experience in negotiating contracts and pricing structures.
• Proficiency in CRM tools and data-driven pipeline management, with a focus on forecasting accuracy and sales performance optimization.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.