Role Purpose
To overseeing and managing the day-to-day operations of the e-commerce business, ensuring seamless integration between platforms, 3PL, and customer service. This roles also respondsible for optimizing processes, improve operation, leads projects, and providing real-time support to ensure smooth order fulfillment, inventory management, and customer satisfaction.
Responsibilities
- Operations Management
- Oversee day-to-day operations related to the e-commerce business, including order fulfillment, returns management, and ad-hoc support.
- Monitor the KPI performance of all online orders, both internal and platforms related.
- Ensure the e-commerce platform's technical functionality aligns with operational processes.
- Team Leadership & Collaboration
- Collaborate with commercial, warehouse, and supply chain teams to ensure smooth operation.
- Work closely with marketing, merchandising, and IT teams to support campaign execution, promotional activities, and product launches.
- Lead operational meetings, review KPIs, and provide insights on ways to optimize processes and resolve operational bottlenecks.
- Share knowledge, train or mentor colleagues and 3PL to maintain high operational standards.
- Maintain strong relationships with 3PL and partners involved in the supply chain.
- Performance Tracking & Reporting
- Develop and maintain key performance indicators (KPIs) to measure the efficiency of operations.
- Analyze operational data to identify trends, potential risks, and opportunities for improvement.
- Provide regular reports and actionable insights to senior management regarding operational performance, challenges, and customer satisfaction metrics.
- Assist in managing budgets, cost controls, and forecasting for operational activities.
Process Improvement & Efficiency- Identify and implement operational process improvements on regular basis.
- Collaborate with IT and product teams to troubleshoot and resolve technical or operational challenges on timely manner.
- Leads the implementation of new e-commerce technologies, tools, platforms and operational improvement project.
- Compliance & Regulation
- Ensure compliance with internal compliance, local regulations/laws and industry standards related to ECOM operations.
Professional Background/ Experience
- Bachelor's degree in business, E-Commerce, Supply Chain Management, or a related field. Master's degree is a plus.
- 5+ years of experience in e-commerce operations, preferably within the fashion retail industry/FMCG or third parties logistics service providers industry.
- Languages Proficiency in Thai and English (both spoken and written) at Business Level.
- Experience in a project management with a focus on ECOM operational excellence.
- Tech-Savvy, familiarity with e-commerce platforms (e.g., Shopee, Lazada, TikTok), inventory/warehouse/ transport management systems (SAP, WMS, TMS, Integrators such as Cresco/Interpret), and business intelligence tools (e.g., Power BI, Excel, SQL, KIBANA).
- Manage Relationship and Diversity.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
