SOCN Operation Lead - Based in Ayutthaya (SPX Express)

3-5 Years

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Early Applicant

Job Description

Job Description

Monitor and manage SOC operational team by using the daily performance report, history of excellence, and team development.
Works with internal and external functions to properly handle pushed-out parcels.
Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis
Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
Optimized manpower from the planning team to operate as our cycle time and hourly volume - Coaching and advising team member

Requirements

Bachelor's Degree or Logistics management, Supply chain management or any related field.
At least 3 years of working experience in logistics, supply chain or express industry.
Be able to communicate in English.
Good communication and presentation skills.
High analytical ability - critical and logical thinking and optimization.
Strong working knowledge of Spreadsheets (Excel/Google Sheets).
Good team player Multitasking and prioritizing skills.