Software Sales Engineer (USTZ)

Software Sales Engineer (US Time Zone)

Location: Chiang Mai Term: Full-Time, Permanent

Position Overview:

As a Software Sales Engineer at Iron Software, you will combine your technical expertise in C# and software development with a sharp sales instinct to support prospective and existing customers.

This role is a hybrid of sales and technical support, requiring you to confidently lead demos, troubleshoot issues, and provide hands-on technical guidance. You will work closely with the Sales Specialist, Helpdesk Team, and Product Support Team.

This position primarily operates on Chiang Mai night shift hours (typically around 8pm start time, 9 working hours plus a 1-hour break) to support global customers across American and European markets. Because the team is small and works closely together to maintain 24/5 coverage, flexibility around scheduling is important, as shifts may change throughout the year to accommodate team leave and operational needs. The team is collaborative, motivating, and enjoyable to work with, with a strong focus on helping each other grow and succeed.

Commission and incentive opportunities are available for helping contribute to successful sales outcomes and customer growth. For the right candidate, this role also offers future growth opportunities into a Developer Advocate position, including opportunities to work on technical content, demos, workshops, community engagement, and developer education initiatives. Availability to work within American or European time zones is highly advantageous.

Key Responsibilities:

• Customer Engagement:

Interact with customers via email, live chat, and video calls to understand technical requirements and provide tailored product recommendations

• Technical Demonstrations:

Deliver clear and engaging product demos, showcasing capabilities in a way that connects with both technical and non-technical stakeholders.

• Live Chat & Ticket Support:

Provide real-time support via live chat to prospective customers upon request. Investigate issues, identify bugs or use-case challenges, and escalate findings to the Product Support Team.

• Coding & Troubleshooting:

Use your C# development skills to replicate customer issues, suggest workarounds, and create proof-of-concepts for customers when required.

• Collaboration:

Work alongside the Sales Specialist, Helpdesk Team, and Product Team to ensure a seamless customer experience from first contact through onboarding and closing deals.

• Documentation & Reporting:

Log all interactions and technical findings in our support system and communicate insights that help improve products and processes.

• Product Knowledge:

Stay current on product changes, industry trends, and competitor offerings to remain a knowledgeable advocate for Iron Software.

Required Experience & Qualifications:

• Business-fluent or native-level English communication skills

• Minimum 1–3 years in a technical sales, support, or engineering role

• Proficiency in C# and .NET development

• Experience working with developer tools, APIs, or software libraries

• Ability to present clearly and confidently in live meetings

• Previous experience supporting customers through live chat and ticketing systems

• Excellent problem-solving skills and ability to translate complex concepts

• Bachelor's degree in Computer Science, Engineering, or related field

About the Company:

Iron Software is a software company with a niche offering of 10 different .NET products sold through IronPDF and IronSoftware.com.

Iron Software is a United States company with its main development center in Chiang Mai, Thailand. Our solutions enable engineers to be more creative and efficient in their work. In only 10 years, Iron Software has expanded into offices around the world, supporting millions of users at companies including NASA, Aetna, and Tesla.

You'll be working with a diverse and friendly team based in Chiang Mai, Thailand. The team brings enthusiasm, creativity, and strong collaboration to work, creating a supportive environment for personal development and company growth.

Term: Full-Time Permanent

• Full-time hours with flexibility and a focus on efficient delivery and deadlines

• Review at 3 months with annual appraisal

• 1–2 months mutual notice period

• 23 days annual leave, adjusted based on local public holidays and regional policies

• Full salary during sick leave