Solution Architect(Dotnet & Azure system)- Healthcare domain_Bangalore

Role Summary

We are looking for a Solution Architect to support the design, implementation, integration, and scaling of ZEISS VisioGen, a human-verified AI patient engagement platform built for premium ophthalmology practices.

The role will act as a bridge between business teams, product teams, engineering, IT, customer success, and external clinic partners. The Solution Architect will be responsible for understanding clinic workflows, defining technical solution designs, supporting integrations, ensuring secure and scalable implementation, and helping convert business requirements into practical technology solutions.

This role requires a strong understanding of SaaS platforms, healthcare workflows, AI-enabled products, API integrations, data security, and enterprise IT governance.

Key Responsibilities

1. Solution Design & Architecture • Design scalable, secure, and clinic-ready solution architectures for VisioGen implementations. • Convert business and customer requirements into clear technical solution designs. • Define end-to-end workflows covering chatbot interface, AI response generation, human review, clinic escalation, reporting, and system integration. • Ensure the platform architecture supports reliability, performance, security, and future scalability.

2. Customer & Clinic Implementation Support • Work with US ophthalmology clinics to understand their website, patient inquiry flow, appointment booking process, CRM usage, and operational workflow. • Identify how VisioGen can be embedded into each clinic's digital ecosystem. • Support technical discovery calls with customers, partners, and vendors. • Prepare implementation documents, integration notes, workflow maps, and technical requirement documents.

3. Integration & API Management • Evaluate and design integrations with clinic websites, CRMs, scheduling tools, marketing platforms, analytics tools, and communication systems. • Work with APIs, webhooks, data exchange formats, and middleware platforms such as Zapier, HubSpot, or similar systems. • Coordinate with internal and external development teams to ensure integrations are delivered correctly. • Troubleshoot integration gaps and recommend practical workarounds where needed.

4. Security, Compliance & Governance • Ensure all solution designs follow healthcare data privacy, security, and compliance expectations, including HIPAA-aligned workflows where applicable. • Work closely with ZEISS IT, CIT, InfoSec, and compliance teams for tool approvals and architecture reviews. • Support risk assessment, data flow documentation, access control planning, and vendor evaluation. • Ensure AI workflows are designed with appropriate human-in-the-loop review and governance.

5. Product & Platform Enablement • Partner with product managers to define technical feasibility for new product features. • Provide architecture inputs for dashboards, analytics, reporting, AI workflows, and clinic-specific customization. • Identify reusable implementation models that can reduce deployment time across multiple clinics. • Support creation of internal playbooks, SOPs, technical FAQs, and implementation templates.

6. Cross-Functional Collaboration • Collaborate with sales, customer success, clinical operations, engineering, product, IT, and external clinic stakeholders. • Support pre-sales conversations by explaining technical capabilities in simple business language. • Help sales teams respond to technical questions from clinics, marketing partners, and service providers. • Act as the technical owner during implementation and post-go-live stabilization.

Required Skills & Experience Technical Skills • Strong experience in solution architecture, SaaS implementation, or enterprise platform design. • Good understanding of APIs, webhooks, system integrations, middleware, and cloud-based platforms. • Experience with CRM, scheduling, chatbot, marketing automation, or patient engagement platforms is preferred. • Understanding of AI-enabled workflows, GenAI platforms, and human-in-the-loop review models. • Ability to create technical diagrams, workflow maps, data flow documents, and integration architecture notes. • Basic understanding of cloud infrastructure, authentication, access control, monitoring, and data security.

Healthcare / Domain Skills • Experience in healthcare technology, digital health, ophthalmology, patient engagement, or clinical workflow platforms is preferred. • Understanding of HIPAA, healthcare data privacy, and patient communication workflows will be an advantage. • Ability to understand clinic operations, patient inquiry journeys, appointment booking workflows, and escalation models.

Business & Communication Skills • Ability to translate business requirements into technical solutions. • Ability to explain technical concepts to non-technical stakeholders. • Strong documentation, presentation, and stakeholder management skills. • Comfortable working with global teams, especially US-based customers and internal ZEISS stakeholders. • Strong problem-solving mindset with the ability to balance speed, compliance, and scalability.

Preferred Qualifications • Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Digital Health, or related field. • 10-20 years of experience in solution architecture, technical consulting, SaaS implementation, or healthcare IT. • Prior experience working with startups, venture-backed products, or fast-moving digital product teams is a plus. • Experience with tools such as HubSpot, Zoho, Salesforce, Zapier, Microsoft Teams, Outlook, Google Analytics, or similar platforms is an advantage. • Experience preparing architecture documents for IT, security, compliance, or enterprise approval processes.

Key Success Metrics • Faster and smoother VisioGen clinic implementations. • Reduced dependency on ad hoc technical decision-making. • Clear integration and architecture documentation for each customer. • Improved collaboration between business, product, IT, and engineering teams. • Scalable implementation framework for onboarding multiple ophthalmology clinics. • Secure, compliant, and reliable solution designs.

Ideal Candidate Profile

• The ideal candidate is someone who can think like an architect, communicate like a consultant, and execute like a product implementation owner. They should be comfortable working in a startup-like environment within a large enterprise ecosystem. They should be able to simplify complex technical topics, work with multiple stakeholders, and design solutions that are practical, secure, scalable, and customer-ready.