Job Role:
Service Architect - Presale of Manage Service for Cybersecurity and Public Cloud (mainly for AWS secondary for other cloud)
Summary Role Responsibility:
Be pre-sales working with clients and sales/delivery teams/APAC team to design of Managed Services solutions across the Cloud and Security technology domain
Job Description
Key Responsibilities:
- Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across the cloud and security domain.
- Conducts sales presentations, product demonstrations, installation, and maintenance of company products.
- Designs the Managed Service offering, interfacing with the platform delivery team.
- Define service scope, architecture diagrams, operating models, SLAs, KPIs, and governance models.
- Design transition, transformation, and steady-state service models.
- Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market
- Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
- Supports the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
- Provides services design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Maps the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
- Assists the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms, and operating models.
- Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
- Assists the sales teams to have a commercial model discussion with the client.
- Identifies all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term.
- Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
- Performs any other related task as required.
