About the Company
Unifi ed Social is committed to delivering innovative solutions in the marketing domain, fostering a culture of collaboration and excellence.
About the Role
The role involves leading the execution of platform enhancements, feature rollouts, and day-to-day maintenance and solution management across key Unifi ed Social SAAS systems.
Responsibilities
- Lead the execution of platform enhancements, feature rollouts, and day-to-day maintenance and solution management across key Unifi ed Social SAAS systems such as Sprinklr, CreatorIQ, Tubular Labs, BLINK.URL, and other internal tools.
- Manage product backlogs and coordinate with technical teams, vendors, and capability owners to ensure timely and high-quality delivery of roadmap items.
- Drive new feature rollouts, platform enhancements, and break/fix support coordination in collaboration with internal teams and vendor partners.
- Manage platform operations including user access and permissions.
- Coordinate technical requirements across integrations, APIs, data flows, taxonomy enablers.
- Collaborate with global and regional capability product managers to gather enhancement requirements and bring solutions to life.
- Specific focus on social media risk mitigation, maintaining the TCCC minimum standards for social media execution, social influencer monitoring and risk mitigation.
- Facilitate platform experiments and pilots, ensuring timely execution and knowledge sharing.
- Track vendor delivery and ensure alignment.
Qualifications
- Experience in MarTech, solutions management, or product/platform enablement roles in a fast-paced, data-driven environment.
Required Skills
- Deep understanding of platform ecosystems, governance, data flow, and technical solutioning in the marketing domain.
- Strong communicator, capable of translating between technical teams, vendor partners, and non-technical stakeholders.
- Experienced in cross-functional project and change management, with strong attention to detail and ability to coordinate across levels.
- Confident at facilitating trainings, leading stakeholder routines, and supporting user onboarding with empathy and clarity.
- Able to rapidly embrace, learn and leverage TCCC's AI & generative AI stack for more efficient operations.
Preferred Skills
- Ensure governance frameworks, roles, permissions and data standards are followed.
- Support the execution of end-to-end rollout of new features and system changes.
- Support product enablement through clear documentation, training and onboarding coordination.
- Coordinate technical requirements across integrations, APIs, data flows, taxonomy enablers.
- Track vendor delivery and ensure alignment.
