Job Location:
Avani+ Khao Lak Resort
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance, and a dedication to increase customer demand. In order to do this, it is important to develop and maintain mutually beneficial relationships with business partners, guests and team members alike. You will be committed to continually developing the spa team members, whilst ensuring that the spa is consistently operating at, or above, agreed standards and achieving maximum profitability.
Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Avani employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To ensure a professional and profitable operation within the framework of the Hotel
- With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
- To generate sufficient client feedback to provide relevant and reliable guest satisfaction data.
- To review the Spa's operations manual and update when required. Implement and monitor all aspects of the manual and company SOP's.
- To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
- To accurately forecast business demands to ensure efficient staffing.
- To be responsible for all accounting and billing procedures in the spa.
- To work with hotel management to develop & execute plans and actions for the marketing of the spa. To be aware of all Avani Guest Incentive programs, and actively promote and support these.
- To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
- To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
- To train senior members of the team in effective coaching and counseling and the correct process of progressive discipline
- To be responsible for maintaining outlet safety and sanitation standards at all times.
- To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
- Promote positive inter-departmental relations through candid communication and cooperation.
- To realize sales potential through effective visual merchandising and appropriate training activities.
- To price all products and treatments to sell and are in relation to each spa's client base.
- To maintain and nature business partnerships in Thailand to mutual benefit to both parties.
- Attend relevant regular hotel morning briefings and other meetings to ensure the spa is integrated in the day-to-day operation of the hotel operation.
- Liaise regularly with the relevant hotel departments to maximize capture rates for the Spa
- Above all, to lead by example through a hands on approach to motivate our Associates to excel
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