Company Description
AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter.
Whoever our guests may be, AVANI offers a product to suit them. Whether it's business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be suited to a range of hotels and resorts in cities, beach resorts and mountain retreats. There is something to suit every different customer.
Job Description
Key Responsibilities
Guest Relations & Service
- Greet and assist guests in a professional, friendly manner in person and over the phone.
- Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
- Provide accurate information about spa services, treatments, and promotions.
- Handle guest concerns and complaints promptly and discreetly.
- Promote rebookings and encourage guest loyalty.
- Maintain confidentiality of guest and staff information.
Operational & Administrative Duties
- Operate the point-of-sale system, handle payments, and reconcile daily transactions.
- Maintain spa databases, records, and reports as required.
- Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
- Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
- Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
- Report discrepancies, security issues, or maintenance needs to management.
Guest Experience & Facility Upkeep
- Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
- Maintain appropriate lighting, music, amenities, and overall atmosphere.
- Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
- Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.
Qualifications
Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR
Minimum of 1 year of employment within a Hotel environment or Spa
Skills
Communication skills
Excellent problem solving & time management skills
Able to work long hours and a team player
