Spa Receptionist

Job Description

Key Responsibilities

Guest Relations & Service

• Greet and assist guests in a professional, friendly manner in person and over the phone.

• Manage treatment bookings, schedule appointments, and ensure seamless spa operations.

• Provide accurate information about spa services, treatments, and promotions.

• Handle guest concerns and complaints promptly and discreetly.

• Promote rebookings and encourage guest loyalty.

• Maintain confidentiality of guest and staff information.

Operational & Administrative Duties

• Operate the point-of-sale system, handle payments, and reconcile daily transactions.

• Maintain spa databases, records, and reports as required.

• Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.

• Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.

• Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.

• Report discrepancies, security issues, or maintenance needs to management.

Guest Experience & Facility Upkeep

• Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.

• Maintain appropriate lighting, music, amenities, and overall atmosphere.

• Support towel and amenity management, ensuring guest areas remain refreshed and inviting.

• Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.

Qualifications

Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR

Minimum of 1 year of employment within a Hotel environment or Spa

Skills

Communication skills

Excellent problem solving & time management skills

Able to work long hours and a team player