Key Responsibilities
Training & Development
- Design and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge.
- Ensure all therapists are certified and competent in delivering spa treatments to brand standards.
- Conduct regular skill assessments, refresher training, and performance evaluations.
- Train new hires during onboarding and ensure smooth integration into the team.
- Keep updated with global wellness trends and introduce new techniques and treatments.
Operational Supervision
- Supervise daily spa operations and ensure smooth service flow.
- Monitor therapist performance, grooming, and professional conduct.
- Support scheduling, therapist allocation, and treatment room readiness.
- Ensure all treatment protocols are followed consistently.
Guest Experience
- Ensure personalized guest consultations and treatment recommendations.
- Handle guest feedback professionally and take corrective actions when necessary.
- Maintain high service standards that reflect luxury wellness experiences.
- Engage with VIP guests and support special wellness programs or packages.
Quality & Hygiene Standards
- Ensure strict adherence to hygiene, sanitation, and safety standards in all spa areas.
- Monitor cleanliness of treatment rooms, equipment, and spa facilities.
- Ensure proper use, storage, and handling of spa products and tools.
Product & Retail Support
- Train therapists on spa retail products and upselling techniques.
- Support retail sales initiatives and monitor performance.
- Ensure proper inventory handling and product knowledge across the team.
Key Competencies
- Strong expertise in spa therapies and wellness treatments
- Training and coaching skills
- Leadership and team supervision
- Guest-focused mindset
- Attention to detail and quality standards
- Communication and interpersonal skills
Qualifications & Experience
- Diploma or certification in Spa Therapy, Wellness, or related field
- Minimum 3–5 years of experience as a Spa Therapist, with at least 1–2 years in a supervisory or training role
- Strong knowledge of massage techniques, body treatments, and wellness practices
- Experience in luxury hotel or resort spa preferred
- Good command of English (Thai required)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
