Specialist, Business Intelligence & AI/ML

Job Summary

Join True Corporation's Business Intelligence Center – Turn data into strategic decisions.

We're hiring a Specialist/Senior Associate, Business Intelligence & Machine Learning to support enterprise-wide data initiatives and deliver actionable insights that drive business performance. This is a full-time onsite role based in Bangkok.

Key Responsibilities:

(The position is equivalent to Senior Manager/Manager level)

Prompt Engineering & Evaluation

• Design and iterate prompts and prompt templates for LLM-powered NLQ/chatbot (Thai & English).
• Define and enforce prompt engineering best practices and prompt/evaluation workflows.
• Evaluate LLM outputs for accuracy, hallucination risk, and business appropriateness; implement automated checks.
• Document prompts, evaluation metrics, and runbooks for operations and knowledge transfer.

RAG & Integration

• Build and maintain RAG pipelines (embeddings, vector DBs and retrieval layers) using telecom knowledge sources.
• Integrate GenAI solutions into BNIC dashboards and data services; ensure consistent data formatting and lineage.
• Performance & Optimization
• Optimize model selection and runtime configuration for latency and cost efficiency; implement caching/batching where appropriate.

Governance & Safety

• Establish governance and safety guardrails: PII handling, factuality checks, and usage monitoring.

Collaboration & Use Cases

• Collaborate with Data Engineers, Data Scientists and Product to align GenAI features with BNIC use cases (churn explanations, KPI summaries, why root-cause).

Qualifications:

• Bachelor's or Master's in Computer Science, Data Science, NLP or related field.
• 3+ years experience with NLP/LLMs and at least 1–2 years in productionizing LLM-based solutions (RAG, embeddings).
• Strong Python skills and experience with GenAI frameworks and tooling (LangChain, LlamaIndex, or similar).
• Hands-on experience with vector databases (Pinecone, Weaviate, FAISS) and embedding workflows.
• Practical knowledge of cloud deployment for GenAI (AWS/GCP/Azure) and cost-control techniques.
• Ability to map business questions into prompt & retrieval designs; good communication skills for cross-functional work.

Location: True Tower 1, Ratchadaphisek Rd.