Duties & Responsibilities
- Monitor and investigate merchants credit card processing activities using internal and external risk monitoring tools
- Answer internal inquiries and merchant's inquiries with regard to Risk Management and Charge-back issues.
- Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
- Contact banks to verify transactions processed through merchant accounts.
- Manage and processing all retrieval requests received and fulfilled for the Card Schemes on behalf of merchants
- Track and ensure that all retrieval requests are fulfilled within specific timeframes
- Complete fulfillment and re-presentment for all chargebacks ensuring all transactions are identified and handled
- Complete chargeback investigations as necessary to ensure compliance with the Card Scheme rules
- KYC and Customer Due Diligence
- Perform other risk related or other duties as assigned
Requirements
Qualification
- Bachelor in Business, or other related field.
- 2 years of working experience in fraud investigation is a plus.
- Strong organization, good presentation, communication, writing, interpersonal and teamwork skills.
- Outstanding analytical abilities.
- Demonstrated ability to complete assigned projects in a timely manner and in a fast-paced, dynamic environment.
- Fluent in both oral and written English communications.
We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.
Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.
Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates information: https://2c2p.com/candidate-privacy-notice.
By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.
