Job description
Solution Delivery Support
- Assist in the coordination and implementation of retail banking solutions, including digital tools and in-branch systems
- Collaborate with project teams to gather requirements, document processes, and track project milestones
- Support testing and troubleshooting activities to ensure solutions meet quality standards
- Maintain project documentation and provide regular updates to senior team members and stakeholders
Customer Experience Improvement
- Contribute to the analysis of customer journeys to identify pain points and areas for improvement
- Support the execution of customer feedback surveys and analyze results to inform recommendations
- Help design and implement initiatives that enhance customer interactions across digital and in-person channels
- Monitor customer experience metrics and assist in creating reports to track performance
Process Transformation and Administrative Tasks
- Assist in streamlining processes to improve efficiency in solution delivery and customer service operations
- Ensure compliance with internal policies and regulatory requirements during project execution
Provide administrative support to the team, including scheduling meetings, preparing presentations, and managing communications.
Qualifications
- Bachelor's degree or higher in Finance, Accounting, Economics or Related field.
- Minimum 3-5 years of experience in Transactional Deposit, Transactional Banking or Related filed.
- Good analytic skills, Problem-solving.
- Execution, detailed-oriented and committed to results.
- Good command in English.
Note: Looking for Thai people only.
