Position: Squad Lead
Role and responsibilities:
- Manage and oversee the daily operations for Banking clients
- Overall performance responsibility for managing scope, cost, schedule and contractual deliverables, which includes applying techniques for planning, tracking, change control and risk management.
- Manage all project resources including subcontractors and for establishing effective communication plan with the project team and the customer.
- Ensure the delivery of services in accordance with the agreed service level and in accordance with the expectations of the clients.
- Ensure efficient processing of transactions and queries exceeding the client's expectations.
- Liaison with key stakeholders within the client's operations such as legal, compliance and front office to ensure the smooth running of their banking, treasury services, or wealth management department.
- Develops and implements new processes/procedures to improve operating efficiency and ensure timeliness and accuracy of workflow.
- Identify service gap as well as opportunities for process improvements.
- Reviews of operating procedures and SLAs for banking clients.
- Participate in RFPs and work with business partners as required.
- Resolves broad operational issues and coordinates activities and processes across operational segments.
- Identifies, analyzes and resolves complex problems related to operational functions, using general practices and precedents to resolve.
Qualification:
- 10+ years experience in project management in full life cycle package / solution implementations, PM processes, methods and tools experience in creating and delivering project level documentation (i.e., client briefs, reports, etc)
- Experience in professional consulting areas
- Experience in predictive maintenance processes
- Experience successfully selling or supporting the sales of Asset Management related services
- Having Consultant/Service Provider experience will be a plus. But at minimum need to understand role of consultant/service provider when working in a project.
- Leadership and Collaboration:
- Team leading (coaching/mentoring, define/assign tasks, status tracking)
- Experienced people manager will be a plus
- Good working attitude, mature, can handle tough situation/client.
Contact : K.Kanyarut 062-954-1963
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