Department: Clinical
Location: APAC-Thailand
Description
The role is based in Thailand. The position is responsible for overseeing clinical activities within the Thailand market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Thailand team to deliver an excellent clinical customer experience for all Invisalign Providers within the Thailand market.
Essential Duties And Responsibilities
- Support the clinical team in achieving monthly, quarterly, and annual clinical plans and clinical targets.
- Responsible for working with customers on basic clinical inquiries eg case assessment, recording taking, clincheck review, troubleshooting problems and aligner issues.
- Provide continuous support with assigned accounts through phone calls, online booking tools, and field visits.
- Conducted clinical training, introduction sessions, clinical check review sessions, troubleshooting, etc.
- Moderate upon the assigned clinical event. Coordinate with speakers. Ensure the event runs smoothly.
- Responsible for arranging training classes in the Training Centre, material and classroom preparation, ensuring audio and other equipment are ready and functioning, etc.
- Provide clinical training to new staff
- Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report
- Work closely with co-colleagues to develop a high-performance team
- Other projects assigned by the company
Skills, Knowledge & Expertise
- Bachelor's degree in dental, medical, or pharmacy. Dentist, dental technician and dental hygienist are preferable.
- At least 5 years of working experience
- Good technical knowledge and experience in dental
- Proficient in English
- Effective communication and presentation skill
- Working 5 days a week ( Mon-Fri or Tue-Sat).
- Regular business hours. Some outside hours in evenings and weekends and travelling may be required from time to time.
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
