Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.
Responsibility:
- Visit designated customer regularly to develop and maintain a relationship and communication including review quality issues with designated customer as needed.
- If defect products were returned from designated customer, preliminary check of failure and product history then forward the information and defective products to Manufacturing Engineering, follow up the issue until closer.
- Coordinate Quality Analysis was requested by designated customer for investigation and identification of root causes.
- Review and submit initial response to the customer.
- Review warranty claim information and corporate with cross functional team in problem solving with 8D tool / VPRS until closer.
- Provide customer and related plant activities with timely updates in writing on current status and action plans.
- Facilitate presentation / meeting with internal team / external on Quality of supplied parts issue (if need).
Qualification
- Bachelor's degree or higher in Electronics, Mechanic or related fields
- At least 5 year experiences in Customer Quality and Services of automotive products
- Knowledge in IATF16949 and core tool
- Good command in English both written and spoken
- Having experience with Ford is a plus
