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altera digital health

Sr. Manager Client Technology

altera digital health
Pune, India
13-15 Years
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  • Posted 7 days ago
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Job Description

Job Description

Sr Manager

What we are looking for

  • Right balance of leadership and management
  • Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues
  • Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)

People Management Competencies

  • 13+ years of IT experience with at least 5 years managing 12–15+ team members
  • Experience leading junior managers/leaders and/or senior individual contributors
  • Plan/roster team members to ensure optimal 24x7 coverage
  • Coach, mentor, and develop staff, including onboarding and career development planning
  • Ensure effective utilization of staff to meet milestones/goals
  • Empower employees, delegate responsibility, and ensure accountability
  • Lead performance management processes including goal setting and feedback
  • Maintain transparent communication across teams
  • Identify and recruit internal/external talent
  • Recognize high performers and retain key talent
  • Communicate company updates and team progress regularly

Technical Competencies

  • Understanding of Global Command Center/Monitoring Operations (L1–L2)
  • 10+ years of experience in Windows Server, IIS, application support, SQL, clustering
  • Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
  • Experience leading ITIL-aligned teams (Incident, Problem, Change Management)

Responsibilities

  • Manage individual contributors and/or junior managers
  • Provide weekly/monthly KPI dashboards
  • Generate daily, weekly, and monthly reports
  • Drive root-cause resolution (solve once)
  • Collaborate with cross-functional teams to improve resolution timelines
  • Lead internal operational projects
  • Balance multiple priorities including projects, enhancements, and maintenance
  • Ensure compliance with policies and procedures

Academic And Professional Qualifications

  • Bachelor's degree in Computer Science/IT
  • Relevant IT certifications are a plus

Travel Requirements

  • Willingness to travel regionally and/or internationally

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Operations
Employment Type:
Full time

About Company

altera digital health

Job ID: 150552581

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Last Updated: 02-07-2026 05:33:29 PM
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Skills:

Problem Management, Windows Server Administration, It Service Delivery, Appdynamics, Sql Clustering, Itil Processes, Excel, Logicmonitor, RCAs, Microsoft Office Tools, Windows Server IIS application support, Powerpoint, 5 Whys, SentryOne, Global Command Center Monitoring Operations L1–L2, Teams, Azure Monitor, Kepner-Tregoe