Position: Senior Operations Manager (Chiang Mai)
Location: Airport Business Park, Chiang Mai
We are looking for a
Senior Operations Manager to lead and develop our operations team while driving service excellence and strong client partnerships. This role requires a strategic leader with solid experience in managing teams, improving operational performance, and building long-term customer relationships.
Key Responsibilities
- Lead and manage Operations Managers and Team Leaders, including coaching, performance management, and workforce planning
- Ensure operational performance meets Service Level Agreements (SLAs) and financial targets (revenue, margins, utilization)
- Oversee staff training, development programs, and employee engagement initiatives
- Build and maintain strong client relationships; ensure compliance with contractual obligations
- Analyze operational data and implement improvement plans
- Partner with cross-functional teams (HR, Training, WFM, QA, TA, IT, Facilities) to drive continuous improvement
- Support business development initiatives and participate in client review sessions
- Stay updated on industry trends and maintain relationships with key vendors
Qualifications
- Bachelor's degree or higher
- 10+ years of experience, including 2-4 years in progressive leadership roles
- Fluent in Thai and English
- Strong analytical skills and proven ability to improve work processes
- Experienced in coaching teams, managing change, and resolving complex issues
- Excellent communication and presentation skills
- Ability to perform under pressure and handle multiple priorities
- Strong leadership presence with a focus on continuous improvement
Desired Skills and Experience
Position: Senior Operations Manager (Chiang Mai)
Location: Airport Business Park, Chiang Mai
Full-time
We are looking for a Senior Operations Manager to lead and develop our operations team while driving service excellence and strong client partnerships. This role requires a strategic leader with solid experience in managing teams, improving operational performance, and building long-term customer relationships.
Key Responsibilities
Lead and manage Operations Managers and Team Leaders, including coaching, performance management, and workforce planning
Ensure operational performance meets Service Level Agreements (SLAs) and financial targets (revenue, margins, utilization)
Oversee staff training, development programs, and employee engagement initiatives
Build and maintain strong client relationships; ensure compliance with contractual obligations
Analyze operational data and implement improvement plans
Partner with cross-functional teams (HR, Training, WFM, QA, TA, IT, Facilities) to drive continuous improvement
Support business development initiatives and participate in client review sessions
Stay updated on industry trends and maintain relationships with key vendors
Qualifications
Bachelor's degree or higher
10+ years of experience, including 2-4 years in progressive leadership roles
Fluent in Thai and English
Strong analytical skills and proven ability to improve work processes
Experienced in coaching teams, managing change, and resolving complex issues
Excellent communication and presentation skills
Ability to perform under pressure and handle multiple priorities
Strong leadership presence with a focus on continuous improvement
If you are a people-oriented leader who thrives in a fast-paced, service-driven environment, we'd love to
