Drive end-to-end sales capability for TSRsfrom licensing and mandatory training through product & system training, script and role-play, sales clinics, and performance coachingwhile coordinating people onboarding & development across functions and delivering timely training reports, including improving license pass rates and shortening time-to-productivity. Undertake other responsibilities as per business needs and supervisor assignment.
Responsibilities
- Mandatory & Licensing: Plan and support license exam prep aligned to current process. Track exam results with keep tracking result and secure seats for License training.
- Product & System Training: To design and deliver Product training, Test Script, and System walkthrough for New TSRs.
- Script, Role-play & Sales Clinics: Develop/Refresh sales scripts and run role-play/call simulations. Lead Sales Clinic twice a week. For New TSRs and existing TSRs.
- Performance Coaching: Provide 1:1 and group coaching, grounded in call listening, QA feedback, and funnel metrics, supported by build simple coaching tools (e.g. checklists, playbooks, trackers).
- Onboarding & Cross-functional Coordination: Partner with HR/Recruitment, Ops, QA, IT/Systems, and Compliance (OIC) to ensure smooth people onboarding & development. Confirm system access/learning media readiness for all newcomers.
- Training Operations & Reporting: Manage training calendar/rooms/equipment. Maintain attendance, hours, pass/fail, satisfaction; publish weekly/monthly reports (dashboard/slide/Excel) on time.
- Continuous Improvement: Gather pain points from Head Sales/Supervisor/TSRs/QC/Operations and iterate content, delivery, scripts, and supporting tools.
- Additional Duties: Other duties and ad-hoc projects as assigned.
Qualifications
- Bachelor degree in related field
- 25+ years in Sales Training/Call Center/Insurance preferred (Non-Life Health Plus)
- Strong facilitation, communication, and 1:1 coaching skills
- Comfortable with PowerPoint/Excel/HR systems/call-listening tools
- Proactive, cross-functional collaborator with excellent time management
- Thai language required, English an advantage
- Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us.
Let's care for tomorrow.
