About Lenskart
Lenskart is Asia's largest eyewear company serving 90 million people - helping them see better and lead better quality lives. We have more than 2000 omnichannel stores across 200 cities in Asia and the Middle East. We aim to reach 1 billion eyes globally by 2025. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That's our new purpose - and we can only get there through cutting-edge technology and exceptional people.
Our international businesses are young and hustling, growing at warp speed to cater to larger shares of their respective markets. At present, we have a distribution presence of more than 40 retail stores across Singapore and the UAE, and now we are expanding our presence by launching our business in Bangkok, Thailand
About the role
Are you ready to embark on an exciting journey into the world of fashionable eyewear As a Visionary Eyewear Store Manager, you will be at the forefront of style and functionality, helping individuals find the perfect pair of glasses that not only enhances their vision but also makes a bold fashion statement, and enabling store employees to do the same! As part of the launch team for the business, you will have the opportunity to help us build from the ground up
Responsibilities:
- Managing all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
- Achieve sales targets, monitor performance, and implement strategies to achieve sales goals. Analyzing sales data and
- identifying growth opportunities. Monitoring expenses and proposing cost control measures to maximize profitability.
- Implement training programs and supervise store staff. Setting performance expectations and providing ongoing feedback. Scheduling shifts and managing payroll. Motivating and engaging employees to ensure a high level of customer service.
- Ensuring exceptional customer service standards are met by the store staff. Handling customer inquiries, complaints, and resolving any issues that may arise. Creating a positive shopping experience for customers and building customer loyalty.
- Overseeing product placement and visual displays to optimize sales and create an appealing shopping environment as per company policy
- Collaborating with the marketing team to implement marketing campaigns and promotional activities. Monitoring the effectiveness of marketing initiatives and providing feedback to the Retail leader
- Ensuring compliance with safety and security procedures. Implementing loss prevention measures to minimize theft and protect company assets.
- Enforcing company policies and procedures. Keeping up to date with industry trends and implementing best practices to enhance store operations.
- Building and maintaining positive relationships with customers, suppliers, and vendors. Collaborating with other departments, such as human resources, to ensure effective communication and coordination.
Requirements:
- Previous experience in retail, such as assistant manager or supervisor roles, is a must.
- Minimum 5 years in the retail industry with a minimum of 3 years in the Store Manager role. Understanding of retail operations, sales techniques, merchandising, and customer service principles. Familiarity with inventory management and retail software.
- Ability to effectively manage and motivate a team, provide clear communication and feedback, delegate tasks, and solve problems.
- Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth. Financial management skills and knowledge of budgeting and profitability analysis.
- Commitment to exceptional customer service, handling inquiries and complaints, and building customer relationships.
- Strong organizational skills to manage store operations, inventory, and staff scheduling. Ability to prioritize tasks and meet deadlines.
- Ability to identify and resolve issues, think critically, and make sound decisions.
- Willingness to work flexible hours, including weekends and holidays. Adaptability to changing circumstances and multitasking effectively.
Why join us
- Comprehensive Medical Coverage.
- Enjoy Employee benefits and perks all year long.
- Exhilarating career growth opportunities.
- Be part of an exciting and unique culture.
- Attractive monthly incentive package.
