Store Manager - ORLEBAR BROWN
Responsibilities
- Manage the daily operation of the store to ensure compliance on brand policies, image and maximize efficiency
- To support with the management to actively drive and contribute to the sales and profitability of the store by taking necessary action plans
- Improve the quality of sales by focusing on KPIs
- Provide feedback on merchandises to ensure sufficient stock level and right merchandises are in store
- Ensure that employees have product knowledge and are aware of company policies and procedures
- Work closely with visual merchandising team to make sure all store images are align with company policies
- Provide various reports and analysis for management review
- Cascade company communications to all members of the store team
- Monitor the store customer database to retain the loyal customers and generate new clients
- Act as an ambassador in serving the VIPs and regular customers especially during store events
- To provide training and coaching in order to cultivate continuous learning environment
- Handle after sales service and any ad hoc projects
Qualifications
- Minimum 8 years sales experience in luxury retail industry with at least 5 years at supervisory level
- Excellent leadership and people management skills
- Proven ability to network, recruit, train, develop and assess talent
- Excellent communication, customer service and interpersonal skills
- Proven ability to increase sales and profitability
- Strong clientele background
- Technical proficiency with SAP and POS systems
- Good command spoken and written of English and Chinese
