Store Operation Manager - Thailand

Responsibilities:

Partner Management:

• Implement and optimize store tiering policies.
• Implement and optimize Xioami partner tiering policies.
• Follow up on partner's performance reviews, monthly MBR implementation, and issue resolution progress.
• Extract best practices from top partner operation cases and sharing
• Track partner profit/loss analysis, operational diagnoses, and problem resolution.

Store Management:

• Ensure operational compliance.
• Handle after-sales&customer complaints; manage service in shop .
• Develop and enforce store environment and personnel safety management plans.
• Store ROI analysis and cost control
• Manage fixed assets (prototypes, customer counters, etc.) and conduct inventory checks.
• Store inventory: Track store property (including LDUs, inventory, counters, etc.), and timely manage the loss .

Activity Operations:

• Develop and execute promotion plans for new store openings, product launches, holidays, etc.
• Generate new store granding opening reports
• Manage all store social media accounts within the country/region; localize and distribute campaign materials from HQ
• Coordinate activity materials, collect requests, and manage production/distribution.
• Organize staff training on activity details and execution processes.
• Collect, analyze, and report activity data; monitor and evaluate marketing campaign effectiveness; adjust strategies based on results.

Qualifications:

• Minimum 3 years of store operations experience, familiar with store operation models and processes.
• Experience in marketing campaign planning and organization, with market operations and resource management capabilities.
• Partner/customer management experience.
• High sense of responsibility and initiative, strong interpersonal communication skills.Strong team management and negotiation skills, with strong internal control awareness and logical thinking.
• Bachelor's degree or higher fluent English proficiency in speaking, listening, reading, and writing
• Candidates with well-known brand store management experience are preferred.