Reporting to the Store Manager, the role contributes to company success through cultivating a client development culture and developing and implementing client relationship strategy at store level.
Job Descriptions
Management
Supervise the day-to-day operations with the team of your store (e.g. briefings, team building)
Manage the integration of new joiners and help manager to assign responsibilities and sales target allocation.
Transmit product knowledge to sales staff.
Share ideas regularly and follow up the tasks delegated by the Store Manager.
Improve synergies with other stores.
Supervising Performance and Sales
Achieve sales and KPI target by mastering the use of Selling Galateo, MyTouch and product knowledge.
Develop measurable goals and objectives based off store's KPIs.
Contribute to the team performance: be a Role model.
Know targets (by product category) in terms of daily, weekly and monthly sales in order to push the sales team and motivate them: Morning briefings and punctual daily updates.
Share responsibility of staff coaching
Supporting CRM and clienteling strategies
Support Store Managers to plan and execute different product launching events, one to one appointments, In-store-moments and other CRM initiatives
Working closely with CRM department to plan and execute events and evaluate result.
To manage CRM gifting strategy at the store - birthday or anniversary gift ideas, Christmas
Supervise the team to deliver the best customer service to the clients
Use of customer database and optimize relationship with customers through regular contacts.
To work closely with the team on supporting monthly calling campaign and appointment with clients and evaluate all CRM activities results.
Following up the organization of the Back Office
Organize and contribute to stock management.
Be available to support the sales and handle with payments when necessary.
Control and maintain floor display area and merchandise.
Job Requirements
Solid experience in a luxury retail industry with a minimum of 5-7 years relevant working experiences in luxury brands.
Passion and high motivation for Loro Piana products and Brand.
Cross-culture sensitivity and understanding of elite clientele lifestyle.
Excellent communication and interpersonal skills with an aptitude for building strong and long term relationships.
Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred.
Good in Thai and English, both spoken and written, other languages are a plus.
