Company Brief:
BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 20 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000+ centers, supported by 60,000+ employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence.
For more information on BLS International's comprehensive services and global presence, please visit the official website at www.blsinternational.com
Job Description :
- Document scrutiny & collection of applications for Passport processing.
- Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
- Biometrics capture (Photo & Fingerprints)
- Cash collection & POS entry
- Client facing answering queries, advising applicants, managing disputes
- Handle customer/applicant queries personally or else through email, telephone.
- Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
- Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
- Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
- Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
- Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
- Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
- Ensure that the entire task is completed within the mandated turnaround time.
- Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
- Ensure judicious use of natural resources.
- Adhere to the environmental health and safety policy/objectives and guidelines of the organization.
Other duties as assigned
Note: Expect job rotation and shifts will be allocated as per roster and work demand.
