Key Responsibilities
Customer Service & Order Management
- Manage order processing and ensure timely communication with customers
- Coordinate with 3PL warehouses and local transport providers for delivery and collection
- Issue invoices, billing statements, and receipts
- Handle customer complaints and support claims and product returns
- Process sample orders efficiently
Procurement & Inbound Logistics
- Issue purchase orders to overseas and local suppliers (intercompany, external vendors, toll manufacturers)
- Coordinate import shipments with forwarders through to warehouse delivery
- Perform goods receipt in system and validate 3PL reports and documentation
- Collaborate with Sales on stock availability and demand planning
Export & Logistics Coordination
- Manage export shipments with forwarders for intercompany and third-party customers
- Prepare export documentation and ensure compliance with customs requirements
Logistics Cost & Vendor Management
- Review transportation costs and negotiate rates with logistics providers
- Optimize order allocation for cost efficiency
- Manage cargo and transportation insurance
Reporting & Inventory Management
- Prepare sales, purchasing, and logistics cost reports
- Maintain accurate records and documentation
- Conduct stock counts and reconciliation activities
- Support financial reporting and annual physical inventory
Accountabilities
- Assess customer reliability and collaborate with Finance to mitigate fraud risks
- Ensure compliance with customer service procedures and internal controls
- Contribute to cost optimization initiatives within local logistics operations
Qualifications & Skills
- Bachelor's degree in Business, Science, or a related field
- Minimum 3–5 years of experience in customer service, logistics, or supply chain operations
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Good written and spoken English communication skills
- Strong organizational and multitasking abilities
- High level of accountability, resilience, and self-motivation
- Excellent interpersonal and stakeholder management skills
