Define and own the enterprise Transformation Strategy & Roadmap, ensuring alignment with long-term business ambitions.
Lead strategic planning across business units, covering operating model redesign, digital enablement, and organizational modernization.
Serve as a strategic advisor to senior executives, providing insights and direction for transformation priorities.
Transformation Governance
Oversee enterprise transformation governance, including portfolio management, prioritization, and cross-business alignment.
Establish standardized transformation frameworks, delivery models, and performance metrics across the organization.
Execution of Major Transformation Programs
Lead execution of enterprise programs such as digital lending modernization, intelligent decisioning, credit risk transformation, collections enhancement, automation, and customer experience transformation.
Ensure delivery of measurable business outcomes, including improved efficiency, reduced turnaround time, enhanced risk performance, and customer experience uplift.
Change Leadership
Champion organization-wide Change Management, enabling adoption of new processes, roles, and digital capabilities.
Promote a culture of operational excellence and continuous improvement across all business units.
Stakeholder Engagement
Partner with C-level executives, BU Heads, and cross-functional teams to align strategies, remove roadblocks, and accelerate transformation momentum.
Represent transformation progress, insights, and business impact at executive forums and strategic committees.
Required
Qualifications & Experience
18+ years of experience in Business Transformation, Enterprise Consulting, Strategic Program Management, or related leadership roles.
Proven track record leading enterprise transformation programs within banking, insurance, fintech, lending, decisioning, or credit risk domains.
Experience as Program Director / Transformation Director / Head of Consulting / Senior Engagement Leader.
Strong expertise in business process redesign, digital capability uplift, and data-driven or technology-enabled transformation.
Demonstrated ability to influence and collaborate with C-level stakeholders.
Executive-level communication and strategic problem-solving skills.
Preferred
Experience delivering digital lending platforms, decisioning engines, risk transformation, collections modernization, or enterprise automation.
Professional certifications such as PMP, PgMP, Lean Six Sigma, Agile, or equivalent.
Masters or Doctoral degree in Business, Technology Management, Engineering, or a related field.
