System Implementation Specialist

Company Description Anchanto is a global B2B company that provides a suite of e-commerce and logistics SaaS products connected to more than 150 ecosystem partners, including marketplaces, webstores, last-mile carriers, and ERPs. Its technology enables brands, retailers, e-commerce enablers, and logistics service providers to scale operations efficiently. Headquartered in Singapore, Anchanto maintains a local presence in 11 countries across Asia, Europe, and the Middle East. The company supports hundreds of large and medium organizations such as L'Oréal, HP, Panasonic, Decathlon, Unilever, and Nestlé. Joining Anchanto offers exposure to diverse markets and the opportunity to work with well-known international clients in the digital commerce and logistics space.

Role Description

You coordinate and execute the critical final phases of system implementation — User Acceptance Testing (UAT), go-live cutover, and post-launch support (HyperCare). You work with the warehouse team to validate the system meets operational needs, execute the cutover flawlessly, and stabilize operations within 30-60 days.

Your role is to validate, launch, and stabilize.

Your phases: UAT Coordination (2-3 weeks) → Go-Live Execution → HyperCare Support (30-60 days)

✅ YOUR SCOPE (What You Own)

PHASE 1: UAT COORDINATION (Weeks 1-3)

·       Internal sanity check:

·       Review system configuration against requirements

·       Conduct internal testing (does the system work as designed)

·       Identify and log bugs or configuration issues

·       Get Solution Consultant approval before customer testing

·       User Acceptance Testing (UAT) coordination:

·       Conduct UAT kickoff with warehouse team

·       Guide warehouse staff through test scenarios

·       Log and track defects in testing log

·       Prioritize: Critical (blocks go-live) vs. Minor (can fix later)

·       Work with Solution Consultant to resolve issues

·       Re-test fixes and confirm with customer

·       UAT sign-off:

·       Get customer to confirm: All critical issues resolved

·       Document known minor issues (post-go-live fixes)

·       Customer signs UAT acceptance sign-off document

·       Hand off to Go-Live phase with complete documentation

PHASE 2: GO-LIVE EXECUTION (Week 4)

·       Go-live preparation (final days):

·       Review readiness with customer (data, team, system, process)

·       Prepare and brief warehouse team on cutover agenda

·       Cutover execution:

·       Execute cutover per agreed playbook

·       Data migration and system startup

·       Monitor first transactions and workflows

·       Go/No-Go decision: Get customer approval to flip the switch

·       Address critical issues immediately

·       Confirm operations running smoothly before leaving

PHASE 3: HYPERCARE SUPPORT (30-60 Days)

·       On-site presence (first 1-2 weeks):

·       Be in or near warehouse during first operations cycles

·       Observe warehouse team adaptation to new system

·       Support: Answer questions, resolve issues immediately

·       Daily operations support:

·       Daily check-ins with warehouse team

·       Identify issues: What's not working (system or operational)

·       Troubleshoot quickly: Try to resolve within 2 hours

·       Escalate to technical team when system issue

·       Issue prioritization:

·       CRITICAL (blocks operations) → Resolve immediately

·       HIGH (slows work) → Resolve same day

·       NORMAL (inconvenient) → Resolve within 2 days

·       ENHANCEMENT (nice to have) → Log for post-HyperCare

·       Gradual independence:

·       Week 1-2: You solve problems

·       Week 3-4: You guide staff to solve

·       Week 5-8: Staff solve, you coach

·       Day 30-60: Hand off to ongoing support, team independent

WEEKLY/DAILY RESPONSIBILITIES

·       UAT Phase (Weeks 1-3):

·       Conduct internal sanity testing

·       Coordinate UAT with warehouse team

·       Update defect log daily

·       Status updates to Solution Consultant

·       Go-Live Week:

·       Final readiness review

·       Brief warehouse team on cutover plan

·       Execute cutover (nights/weekends)

·       Monitor 24/7 for first 3-5 days

·       HyperCare Phase (30-60 days):

·       Daily status calls with customer (first 2 weeks)

·       2-3x weekly on-site support (weeks 1-4)

·       Troubleshoot issues within 2 hours

·       Daily issue log updates

·       Weekly status reports

How Success is Measured

·       ✓ UAT sign-off complete: System meets operational requirements

·       ✓ Go-live executed on schedule, system stable on Day 1

·       ✓ Zero critical issues unresolved during cutover

·       ✓ Operations resume to target KPIs by Day 5

·       ✓ Warehouse team independent by Day 30

·       ✓ All issues logged and categorized (resolved + documented)

What You Bring (MUST-HAVE)Critical Requirement:

·       3+ years warehouse operations experience

·       ├─ You understand warehouse workflows and pain points

·       ├─ You can troubleshoot operational issues

·       └─ Warehouse staff respect your operational knowledge

UAT & Testing Experience:

·       Prior experience with system testing or UAT

·       Understand test case design and defect logging

Go-Live & HyperCare Experience:

·       2+ go-live cutover experiences (hands-on participation)

·       ├─ You've been involved in cutover execution

·       ├─ You understand cutover risks and contingencies

·       └─ You've provided post-launch support

Problem-Solving Under Pressure:

·       Stay calm when issues arise during cutover/HyperCare

·       Make quick decisions with incomplete information

Additional Must-Haves:

·       WMS or warehouse system experience (understand system thinking)

·       Fluent Thai + English

·       Willing to work nights/weekends during go-live

·       Available for on-call support (2-hour response for 60 days)

Nice-to-Have:

·       Multiple go-live experiences

·       IT systems troubleshooting knowledge

·       3PL or retail warehouse background