Job Description
Major Duties and Responsibilities
- Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.
- Manage and maintain servers and IT operations to ensure system availability and performance.
- Perform application deployment on production web and application servers .
- Provide support for a wide range of end-user IT issues as 2nd tier support.
- Provide onsite IT support across multiple sites in Bangkok as required.
- Provide technical support and troubleshoot incidents related to servers and applications before escalating tickets to 3rd tier support (Infra & Application Team).
- Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.
- Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.
- Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.
- Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times .
Experience
QUALIFICATIONS
- 3-5 years of relevant information technology working experience.
- Experience in an IT operations, system administration, or infrastructure support role.
- Hands-on experience with Windows Server systems and services, including Active Directory administration, NTFS file permissions, and file/web server management.
- Experience troubleshooting application-related issues and middleware platforms such as IIS and Apache.
- Familiarity with Microsoft SQL Server and SQL Server Reporting Services (SSRS).
- Knowledge of ITSM, including incident, problem, change, and service request management, to support efficient IT Operation and continuous improvement.
- Ideally exposure in multi-cultural, virtual environment and work remotely
Qualifications
- Bachelor's Degree or higher in technology-related field or relevant experience in project implementation
- Languages :
- Thai – fluent in speaking, writing and reading
- English – fair in speaking, writing and reading
- Ability to manage and prioritize works efficiency
- Ability to work under extensive pressure and deliver efficient results on time
