About The Opportunity
The Discova Tailor-made Expert will play an essential role in delivering an exceptional sales experience with a thorough expertise of Discova's product offerings and destinations. The ideal candidate for this role is someone who takes a keen interest in every request they receive and goes above and beyond to deliver the most innovative and lucrative travel proposals for our partners in the most responsive and accessible way.
Responsibilities
- Prepare thoughtful, well-considered travel proposals that reflect the needs and interests of travellers.
- Communicate clearly about recommendations made regarding itinerary, suppliers, inclusions, etc., to help secure the sale.
- Build sales opportunity by consistently providing appropriate upsell opportunities including alternative suppliers, optional tours, or upgrade options
- Ensure that all requests are handled according to turnaround time commitments, including change requests or amendments, confirmations, etc.
- Adhere to follow up guidelines to ensure that no enquiry is left unattended; for lost enquiry, query the reason for loss and input in reporting dashboard.
- Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.
- Carefully prepare documentation, including proposals, confirmations, vouchers, invoices, etc., necessary for the sale and operation of tailor-made touring.
- Ensure all details of the itinerary have been entered into the system correctly and reconfirm every aspect of the booking before passing on documents to partners and information to the fulfilment team.
- Participate in ongoing trainings to learn about product updates, destination news, supplier news, and other Sales Support sessions.
- Stay informed of industry trends, customer habits and interests, destination and supplier news, and other topics that will help confirm sales.
About You
- A degree in tourism and hospitality is an advantage.
- A minimum of one year of experience in the tourism industry is desirable.
- Fluency in both written and spoken English is required; proficiency in other European languages would be an advantage.
- Experience in working towards and achieving sales targets and KPI's.
- Advanced computer skills and the ability to confidently learn new computer systems.
About Us
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities! 
