Teaching Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

• To provide key coordination and logistical support to ensure the smooth running of the teaching operation throughout Thailand, with a primary focus on teaching operations in Bangkok.
• This position will be primarily based in Bangkok at a teaching location but may also involve regular travel within Bangkok and surrounding provinces, and occasional travel beyond.
• The position is an in-person role. There is no provision for remote working.

Main Accountabilities

Service and Administrative Support: Provides day-to-day administrative and customer service support to ensure smooth and efficient operations. Manages student registrations, customer records, and basic reports while supporting teaching centre activities and helping improve processes.

Customer Support and Coordination: Handles customer enquiries and acts as a point of contact when required. Works closely with teams to coordinate classes, events, and services, and escalates any issues that may affect teaching delivery or customer experience.

Compliance, Resources, and Work Management: Follows all risk, compliance, and data protection procedures. Manages small-scale resources and ensures materials are available when needed. Plans and prioritises work, coordinates with colleagues or suppliers, and delivers tasks on time and to expected standards.

Qualifications & Experience

• Bachelor's degree (in any discipline),
• Fluency in Thai (reading, writing, speaking, listening)
• Experience in a customer-focused environment.
• Experience of working in business operations management.
• High degree of communicative competency in English in all 4 skills (reading, writing, listening, speaking)

Salary and benefits

• Salary: Starting from THB 32,105 gross per month (depending on qualification and work experience)
• Annual Leave: Annual paid leave is 22 days plus 16 public holidays
• Medical Insurance: Will be provided by Generali

Important Information

• Location: Bangkok, Thailand
• Start date: Tentative March 2026 (depending on business requirements and PAS completion process)
• Duration: Indefinite Contract
• Work Schedule: Monday through Friday (subject to change as needed).
• Local restriction on employment/ Right to work: These roles are only open to applicants who currently have permission to live and work in Thailand. The British Council does not sponsor a work permit or visa.
• Closing date and time: 27 January 2026; 23:59 Indian Standard Time

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [Confidential Information]