Team Lead (Customer Support)

Livec Staffing Services Private Limited

Hyderabad

2-4 Years

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Posted 11 days ago
Over 50 applicants

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Job Description

Position – Team Lead (Customer Support)

Location: Ameerpet

Languages :- Telugu, Hindi, English

CTC: 5 lpa

Work mode – Hybrid after 6 months

Interview Process: 3 managerial Rounds (face to face interview)

Key Requirements:

Qualifications: Any Graduation

Experience: Minimum 2-4 years overall, with at least 1 year as a Team Leader on paper
Process Experience: Domestic Inbound Customer Support (Voice Process)
Languages: Excellent communication skills in English, Hindi & Telugu

Key Responsibilities:

Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
Monitor and drive team performance, productivity, and adherence to service level targets.
Provide regular feedback and coaching to enhance team effectiveness.
Handle customer escalations and ensure prompt resolution.

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About Company

Livec Staffing Services Private Limited

Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.

With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer

(Obstacles are what you see when you take your eyes off the goal)

Job ID: 150522911