Techinical Service Engineer

About Us:

Must Energy Group, with 23 years of leadership in the residential solar energy storage industry, has deployed its innovative solar products in over 100 countries. The company boasts an impressive annual production capacity of 600,000 units, supporting both its in-house Must brand and customizable OEM/ODM solutions. With a strong focus on innovation, Must Energy Group employs more than 80 R&D engineers and holds over 100 approved patents. Headquartered globally with subsidiaries in Poland, South Africa, Dubai, Myanmar and Egypt, Must Energy Group is dedicated to providing reliable renewable energy solutions while fostering innovation and growth.

Role Description:

1. Responsible for the on-site installation, commissioning, inspection, and daily maintenance of new energy equipment.

2. Diagnose and troubleshoot faults and resolve on-site technical issues for end customers.

3. Provide professional technical training and after-sales support to local distributors and partners.

4. Respond promptly to customer service work orders, track processing progress, and ensure customer satisfaction.

5. Collaborate with the headquarters technical team to resolve complex technical and after-sales issues.

Qualifications:

1. Familiar with the working principles of residential PV inverters, the charging and discharging logic of lithium battery energy storage systems (BESS), and BMS management systems.

2. Must be proficient in Modbus (RTU/TCP), CAN communication, and the configuration of WiFi/GPRS monitoring modules, and able to resolve complex monitoring connection and third-party device integration issues.

3. Quickly troubleshoot product problems and possess repair capabilities.

4. fluent in English (must be able to read the technical manuals at the China headquarters and report bugs to R&D).

5. Ability to organize Webex/Zoom online technical training or offline Roadshow demonstrations, and to translate technical documents into easy-to-understand installer's guides.

6. Degree in Electrical Engineering, Mechatronics, or Automation-related majors.

7. Experience in repairing electronic and electrical products.

What We Offer:

Competitive salary + attractive commission

Opportunity to work with a fast-growing global renewable energy company

International working environment

Long-term career development opportunities