Job Description
Job Responsibilities:
The level 1 support service would consist of the following functions:
Log Incidents/ Service Requests
Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required)
Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible)
Assign unresolved tickets to appropriate resolver teams for further incident resolution
Assigning ticket to IT Service Provider via IT Service Management Tool
Skill Requirement:
Bachelor's degree from Computer Science, Computer Engineer, Information Technology, or related field
0-2 years of experience in helpdesk, IT support, or technical support role
Experience with debugging and troubleshooting techniques
Ability to analyze complex technical issues, incoming work and identify root causes/trends
Enjoy or be familiar with dynamic environment
Excellent written and verbal communication skills
Strong collaboration and teamwork skills
Critical thinking and problem-solving abilities
High attention to details and follow through
Fresh graduates are welcome to apply
