Technical Engineer

Note: this position hired through our partner, not direct hire.

Workplace: Bangkok, Thailand

About H3C: H3C is an industry leader in the provision of Digital Solutions and is committed to becoming the most trusted partner of its customers in their quest for business innovation and digital transformation. We offer a full portfolio of Digital Infrastructure products, spanning across storage, networking, 5G, security and related domains, and provide a comprehensive one-stop digital platform that includes cloud computing, big data, artificial intelligence (AI), industrial internet, information security, intelligent connectivity, AI vision, and edge computing, as well as end-to-end technical services. We are also the exclusive provider of HPE servers, storage and associated technical services in China.

Responsibilities:

• Technical problem supportte

1.Responsible for the report of Technical problem from customer.

2.Record Technical problem correctly and coordinate with HQ

3.On-site trouble shooting. Co-work with customer technicians for on-site supports, including technical problem weekly meeting & trouble problem discussion & technical problem test, etc.

4.Problem upgrade to H3C HQ. Responsible for feedback technical problem correctly and efficiently to H3C L2 team. Get technical support from L2 team , until the close of problem

• POC Test problem support

1.Responsible for the report of Test problem from customer

2.On-site test support. Co-work with customer technicians for on-site supports ,including weekly meeting /discussion for test problem

3.Problem upgrade to H3C HQ. Responsible for feedback test problem correctly and efficiently to H3C L2 team Get technical support from L2 team , until the close of problem

• Project Implementation

1.Responsible for Project Implementation(Network product,Server Product, HCI product)

2.On-site support for the project implementation. Project design. device configuration, trouble shooting and UAT test, on-job training for customer

3.Problem upgrade to H3C HQ. Responsible for feedback project delivery problem correctly and efficiently to H3C HQ team and Get technical support from HQ , until the problem clear.

Qualifications:

1. University or Bachelor's degree
2. 1-2 year experience in post-sales supports of ICT products
3. Familiar with TCP/IP knowledge
4. Possess the Routing &Switch and Wi-Fi basic knowledge
5. Outstanding communication ability with people
6. Acceptable for the condition of frequent business trips in Thailand
7. CCNA,CCNP,HCIA,HCIP is preferred
8. Language request:Proficient in Thai,Fluent English