Job Title: Technical Implementation Specialist (Contract)
Contract Duration: 12 Months
Work Type: Contract / Freelance
Location: Remote
Hours: 2040 hours per week (based on project volume)
About the Role
We are looking for a Technical Implementation Specialist to support enterprise customers with system integrations and technical onboarding. In this role, you will work directly with customers and internal engineering teams to configure integrations, troubleshoot issues, and ensure successful deployments.
This is a remote, 12-month contract role with ongoing work across multiple enterprise projects. Strong technical fundamentals, clear communication, and the ability to work independently are critical for success.
Key Responsibilities
- Configure and set up enterprise integrations with customer systems
- Respond to customer technical questions via email, Slack, and video calls
- Independently diagnose and troubleshoot integration and deployment issues
- Follow up with customers to ensure integrations are successfully deployed
- Escalate bugs and complex technical issues to engineering teams with clear documentation
- Manage multiple customer implementations simultaneously while meeting deadlines
Required Qualifications
- Fluent English with excellent written and verbal communication skills
- Experience in a Technical Implementation Specialist, Integrations Specialist, or similar role
- Strong problem-solving skills and ability to work independently
- Professional and patient approach when handling complex technical scenarios
- Ability to work in a fast-paced environment and iterate quickly on feedback
Preferred (Nice to Have)
- Experience supporting enterprise B2B customers
- Hands-on experience with integrations such as SSO, SCIM, APIs, or similar technologies
- Experience working with Learning Management Systems (LMS)
- Prior leadership or mentoring experience in a technical SaaS environment
Work Arrangement
- Contract Type: 12-month Contract
- Hours: 2040 hours per week
- Location: Fully Remote
- Collaboration: Slack, email, video calls, regular check-ins
- Onboarding: Structured onboarding with training, shadowing, and hands-on practice
