OCI Cloud Support Engineer
The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and non-production systems.
- Key Responsibilities
- Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).
- Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
- Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
- Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
- Support IAM: users, groups, compartments, policies, and access controls.
- Perform incident, problem, and change management following ITIL processes.
- Coordinate with Oracle Support for SR management and RCA closure.
- Support DR/BCP activities, including backups, restores, and DR drills.
- Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).
- Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.
- Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
- Create and maintain operational documentation, SOPs, and runbooks.
- Required Skills & Experience
- 37 years of experience in Cloud / Infrastructure Support roles.
- Strong hands-on experience with Oracle Cloud Infrastructure (OCI).
- Solid knowledge of:
- OCI Core Services (Compute, VCN, Load Balancer, Storage)
- Linux administration (Oracle Linux / RHEL)
- Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- Experience with ITSM tools (ServiceNow preferred).
- Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
- Understanding of Backup, DR, Security, and Identity Management concepts.
- Good to Have
- OCI Architect or OCI Operations certifications
- Experience with Hybrid Cloud or Multi-Cloud (AWS/Azure)
- Kubernetes / OKE exposure
- Database awareness (Oracle DB basics)
- Soft Skills
- Strong troubleshooting and analytical skills
- Clear customer communication and stakeholder management
- Willingness to work in 24x7 shifts / on-call rotations
- Documentation and process discipline mindset
Oracle Cloud
