Technical Onboarding Support (UK & Australian Time Zones)

Job Title: Technical Onboarding Support (UK & Australian Time Zones)

Location: Pattaya, Chonburi, Thailand

Hours: Full-time | Coverage required for UK and Australian business hours

Reports To: Technical Onboarding Support Manager

About the Role:

As our eCM platform continues to grow, so does the need for high-quality customer and technical support. Due to ongoing onboarding projects, system upgrades, new feature rollouts, and an increase in client queries, we are expanding our support team. Were seeking a proactive and detail-oriented Customer & Technical Support Specialist to help us maintain our service standards and deliver excellent support across multiple time zones, primarily in the UK and Australia.

Key Responsibilities:

Respond promptly to customer support requests and technical queries via email, support tickets, and calls

Assist with initial system setup, client configuration, and training follow-ups

Log, track, and prioritize feature requests and issues for the development team

Support the maintenance and updates of documentation and knowledge base articles

Regularly check in with clients/system users to gather technical feedback and ensure satisfaction

Collaborate with internal teams to ensure smooth onboarding and ongoing client success

Ideal Candidate:

2+ years of experience in customer support, technical support, or a similar client-facing role

Strong written and verbal communication skills (English)

A good understanding of cloud-based systems and web applications

Tech-savvy with the ability to learn new systems quickly

Detail-oriented, organized, and comfortable handling multiple requests

Self-motivated and capable of working independently across time zones

Experience using support or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) is a plus

Previous experience supporting SaaS platforms is highly desirable What We Offer

Opportunity to work with a growing, collaborative, and global team

Hands-on experience in a fast-paced tech environment

Training and ongoing professional development

To Apply:

Please send your resume and a short cover letter outlining your experience and availability for UK and/or Australian hours. Send it to [Confidential Information]