Collaborate with sales teams to determine the most appropriate and cost-effective technical solutions during the proposal stage, ensuring alignment with customer needs and company objectives.
Oversee the review and clarification of product requirements from sales personnel and customers, ensuring a comprehensive understanding of project specifications.
Offer expert technical advice and feedback on inquiry specifications to customers, channel partners, sales personnel, and engineers regarding KUKA products, systems, and applications.
Provide guidance and support during technical meetings, product presentations, and negotiations, ensuring clarity and confidence in proposed solutions.
Direct the team in performing analytic and diagnostic studies to identify the most suitable technical solutions for customer needs, utilizing simulation and KUKA software.
Oversee the proposal of technical solutions to internal staff and customers for complex inquiries and product issues, fostering collaboration and problem-solving.
Compile and present weekly reports to management.
Ensure the accurate update and maintenance of all TSS Support information in the internal data station, safeguarding KUKA's private and confidential information.
Work closely with engineering, marketing, and customer service teams to ensure a unified approach to customer support and project execution.
Identify areas for process improvement within the Technical Sales Support function, implementing best practices to enhance efficiency and effectiveness.
Job Requirements
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechanical), Engineering (Industrial), Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Engineering (Metal Fabrication/Tool & Die/Welding) or equivalent.
Experience in automation and robotic technical, Solution, System
Knowledge in robotic applications or other automated systems is an added advantage.
Knowledge in Vision, Camera is an added advantage
Knowledge in Simulation software is an added advantage
Ability to communicate concisely, verbally and in writing, in English.
Preferably at least 5 year(s) of working experience specialising in automation engineering or in the related field is required for this position.
A pro-active and resourceful individual with excellent communication and negotiation skills.
Willingness to travel outstation at short notices.
Enjoy new challenges, flexible and adaptable to changes.
Team player but also capable to work independently.
Have good sense of time management and strong customer focus.
