Technical Support Engineer

We are looking for a skilled and proactive Technical Support Engineer to join our team at Ellsworth Adhesives India Pvt. Ltd., Pune. The ideal candidate will have hands-on experience in automation, dispensing equipment, or industrial equipment, with strong troubleshooting abilities and excellent customer-facing skills.

Key Responsibilities:

• Conduct independent customer trials and product demonstrations

• Diagnose and resolve technical issues at customer sites

• Prepare technical Bills of Materials (BOM) for projects

• Travel to customer locations for installation support and troubleshooting

• Prepare and recommend spare parts lists post-installation

• Follow up with existing customers on spare parts and service needs

• Analyze competitor products and systems to provide market insights

• Collaborate effectively with local teams and global headquarters

Required Skills & Qualifications:

• 3–5 years of experience in technical service or support roles

• BE/B.Tech in Electronics or Diploma in Electronics

• Background in Automation, Dispensing Equipment, or Industrial Equipment

• Strong troubleshooting and problem-solving skills

• Proficiency in MS Word, Excel, PowerPoint, and Email communication

• Good geographical knowledge of the assigned region

• Fluency in English, Hindi, and the local regional language

• Knowledge of Automotive and Electronics industries (preferred)

Role Details:

• Location: Pune

• Experience: 3–5 Years

• Salary: Up to ₹7 LPA

• Reporting To: Business Development Manager – Delhi