To efficiently manage incoming client requests, ensuring timely and satisfactory responses while upholding exceptional interpersonal skills
To resolve customer feedback associated with ordering, billing and discrepancies promptly and professionally
To coordinate service-related request between customers and various interna departments, ensuring efficient assignment and exceptional customer service within stipulated timelines
To ensure accurate and timely data entry into the system, maintaining meticulous records for future reference and analysis
To generate routine reports and contribute to services team through effective data management
To plan and oversee schedules for engineers and necessary tools, ensuring smooth operations and task execution
To monitor and manage engineers tasks, proactively addressing potential issues to meet turnaround times effectively
To provide optimal solutions to customers and engineers in case of scheduling changes or modifications
To meet Key Performance Indicators (KPIs) set for the for the role and contribute to team performance through proactive involvement
To ensure strict adherence to Standard Operating Procedures (SOPs) n performing work processes.
To undertake any other ad-hoc tasks assigned by the Manager to support operations efficiency and organizational goals
Requirements:
Bachelor's Deree in related Engineering Field
Strong interpersonal and communication skills
Exceptional organizational and time management abilities
Proficiency in data entry and management
Problem-solving and decision-making capabilities
Ability to multitask and thrive in a fast-paced environment
Experiences in cross-department coordination and service scheduling
Experiences minimum 2 years in minimum
Knowledge of SOP adherence and quality assurance practices
