SOMIC is a medium-sized company with strong German roots. For more than 50 years, we have been a reliable partner for key players in the food and consumer goods industries, in Germany and on an international level. We offer highly innovative, premium-quality packaging equipment and technology, as well as transport and handling systems.
Our employees are the foundation of our success. Are you looking for an exciting challenge Are you ready to take on new and diverse tasks Then join our growing team!
Technical Support Manager
Responsibilities:
- Remote technical support, by email, phone/hotline or remote control (working up to 5 days a week with rotation for Saturday, shift (7am 3pm), coinciding with US GERMANY 24-hour coverage. (if necessary, in cooperation with the specialist department)
- Installation, inspection, maintenance, retrofit and repair service of Somic machines at customer site.
- Assist in occasional regional sales visits.
- Interface to Headquarters and service partners
- Coordination and follow up of field service activities
- Basic customer training in machine operation and regular maintenance.
- Other tasks as instructed by the company
- preparation and promotion of service / spare parts packages with existing install base.
- Support and advice to our national and international customers on technical issues in the field of automation machines
- Ensuring customer satisfaction
- Maintenance and documentation of customer-specific data (remote maintenance access, ...)
- Preparation of internal electronic hardware
Profile:
- Preferably with further training as a technician (m/f/d) or comparable qualifications
- Several years of experience in customer service, preferably in the field of packaging machines,
- Background in electro and mechanical engineering
- Service-oriented and willing to travel up to 5070% of the year (nationally and internationally) after completing service training
- Ideally, experience in technical support, remote support, service or customer care, preferably in the field of automation machines
- Enjoy technology and solving tricky tasks in the field of automation machines
- Prepared for extensive duration of training in Germany / EU.
- Able to work independently and self-organized
- Familiar with Microsoft Office applications
- fluent English, written and spoken. Ideally, written and spoken German language skills
We look forward to receiving your complete and informative application - stating your salary expectations and earliest possible starting date - via email ([Confidential Information]). If you have any questions in advance, feel free to contact us.
