SOMIC is a medium-sized company with strong German roots. For more than 50 years, we have been a reliable partner for key players in the food and consumer goods industries, in Germany and on an international level. We offer highly innovative, premium-quality packaging equipment and technology, as well as transport and handling systems.
Our employees are the foundation of our success. Are you looking for an exciting challenge Are you ready to take on new and diverse tasks Then join our growing team!
Technical Support Manager
Responsibilities:
- Installation, inspection, maintenance, retrofit and repair service of Somic machines at customer site.
- Support and advice to our national and international customers on technical issues in the field of automation machines
- Remote technical support, by email, phone/hotline or remote control (rotation for weekend on-call service)
- Preparation and promotion of service / spare parts packages with existing install base.
- Customer training in machine operation and regular maintenance.
- Coordination and follow up of field service activities
- Interface to Headquarters and service partners
- Assist in occasional regional sales visits.
- Ensuring customer satisfaction
- Maintenance and documentation of customer-specific data (remote maintenance access, ...)
- Preparation of internal electronic Hardware
Profile:
- Several years of experience in customer service, preferably in the field of packaging machines,
- Ideally, experience in technical support, remote support, service or customer care, preferably in the field of automation machines
- Enjoy technology and solving tricky tasks in the field of automation machines
- Preferably with further training as a technician (m/f/d) or comparable qualifications
- Background in electro and mechanical engineering
- Service-oriented and willing to travel 50–70% of the year (nationally and internationally) after completing service training
- Prepared for extensive duration of training in Germany / EU.
- Able to work independently and self-organized
- Familiar with Microsoft Office applications
- fluent English, written and spoken. Ideally, written and spoken German language skills
We look forward to receiving your complete and informative application - stating your salary expectations and earliest possible starting date - via email ([Confidential Information]). If you have any questions in advance, feel free to contact us.
